FREQUENTLY ASKED QUESTIONS
UC Refectory promotes a safe space for all patrons to enjoy live music. We ask patrons to show respect to others and behave in a way that helps everyone have a good night. Violent, harassing and inappropriate behaviour is not welcome at our venue. If you see or experience this type of behaviour, please make our friendly security or venue staff aware of the issue.
LICENSED ALL AGES
All shows are 18+ unless otherwise noted on the ticketing website.
When an event is ‘licensed / all ages’ please note:
We recommend that a responsible adult accompany patrons under 16 years of age.
Smoking of any kind is not permitted inside the venue.
In order for patrons of all ages to enjoy this event, drinking of alcohol will be restricted to the 18+ bar area (valid photo ID required). No drinks are allowed to leave the 18+ bar area.
Campus policy is that no passouts will be issued on the night. If you require a pass-out for medical reasons please bring appropriate documentation.
The dance floor, merchandise, bathrooms and VIP areas are all located in the All Ages section of the venue.
CONDITIONS OF ENTRY
UC Refectory reserves the right to refuse a patron admission to an event or to evict a person from the event in any of the following circumstances:
A patron fails to produce appropriate identification – see acceptable forms of identification.
A patron refuses to make their clothes, bags, containers or other possessions available for search by security.
A patron attempts to bring illegal or banned substances into the event and is detected by police or security – see banned items.
A patron breaks a condition of entry or conducts any illegal activity at the event.
A patron is affected by the consumption of alcohol or drugs.
A patron participates in dangerous activities including aggressive dancing, moshing, crowd surfing, stage diving and intimidation.
No professional cameras for commercial photography are allowed unless approved by the promoter prior to the event.
We do not allow passouts at our events.
ACCEPTABLE FORMS OF ID
Valid Driver’s Licence
Valid Proof of Age Card
Illegal or illicit substances of any kind
Drinks or drink bottles of any kind (alcoholic or non-alcoholic, sealed or un-sealed)
Aerosol cans, including deodorants
Anything studded (e.g. belts, wristbands )
Weapons of any kind
Video/tape recording devices
Professional still cameras (small still cameras are allowed)
Fireworks or explosives of any kind including deodorant/aerosol cans
Any other items considered illegal or dangerous
Our official ticketing outlet for all our UC Refectory and UC Hub shows is Moshtix. Events may be ticketed by another company such as Oztix, Ticketek or Ticketmaster. Any issues regarding tickets for events, please contact the ticketing outlet directly.
No passouts will be issued on the night (once you leave the venue you cannot come back in). If you require a passout for medical reasons please bring appropriate documentation.
There are no restaurant facilities at UC Refectory. The Well is the closest bar on campus, open weekdays only.
Vending machines are available inside the venue that sell chips and confectionary.
For all wheelchair access, please phone UC Refectory on 0458 709 183 or email email@example.com prior to the event.
Yes. $2 per item, located at the bar (only available when specified on ticketing website).
The University of Canberra Campus is tobacco-free.
Lost property is located at the bar on the night of an event and handed over to UC Security on campus after an event. UC Security can be contacted on (02) 6201 2222.
ATM & EFTPOS
ATMs are located near the venue in the Hub (Commonwealth Bank). Pending the event size, ATMS may be accessible inside the venue. The bar is EFTPOS preferred and merchandise EFTPOS/Cash availability varies per show. Details will be posted in the Facebook Event for each gig.
FACEBOOK COMPEITIONS T&C’s
Entrants must ‘like’ the UC Refectory Facebook page
In the occurrence that the event is 18+, the entrant must be over 18 years of age to enter
Winner will be contacted via Facebook messenger
Facebook is in no way affiliated with this competition
Prize must be claimed within 24 hours of receiving the message
Tickets are non-transferable and cannot be resold
USE OF PHOTOGRAPHY AND FILMING AT OUR EVENTS
The use of photography and filming is often present at our events. By attending an event at the Refectory or Hub, you grant UC Refectory full rights to utilise the images/videos captured by our photographers during the event. This may include the right to post these images on social media and/or the right to utilise the images for advertising campaigns
If you do not wish to be photographed, please inform event staff.
WANT TO WORK AT OUR VENUES?
Please direct staff and internship enquiries to firstname.lastname@example.org.